To request a refund, you must present us with a receipt or proof of purchase. In addition, we will only refund a customer if they can prove that they have not saved more than the price (including VAT) of the purchased Ebook on their entire travel budget. If you are not in this case, unfortunately you cannot request a refund. To request a refund, please contact us.
Once we have inspected your request, we will send you an email to inform you of our decision.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 2-5 business days.
Late or Missing Refunds
If you have not yet received your refund and have been approved, please check your bank account again first.
Next, contact your credit card company as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you have not received your refund, please contact us.
Exchanges and credits
If you are unable to request a refund for your item, you may request an exchange with an item of the same value.
You can also ask for a credit note, which will be deducted from your next orders. To request an exchange, please contact us.
How long it will take to receive my order?
We take 1 to 3 days to process your order and 10 to 20 days to deliver it. We are aware that these delays are long, that's why our delivery is completely free.
Do you ship anywhere in the world?
Yes, we do. We ship worldwide.
Do you provide tracking information?
Yes, please wait 3 days after your order and ask us via the contact page.
I received a product with a manufacturing defect. What should I do?
We are sorry to hear that. Simply send us a picture of the product with a defect to firstname.lastname@example.org and we will send you similar replacement as soon as possible.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at email@example.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, as long as the claims is made within 30 days of receiving your product. For more information, please read more about our refund policy.